TERMS AND CONDITIONS
1. Introduction
Welcome to www.sitextapes.com, operated by Sitex Tapes. By accessing or using this Website, you agree to be legally bound by these Terms and Conditions. Please read them carefully before placing an order or using our services. If you do not accept these terms in full, you must not use this Website.
We reserve the right to amend or update these Terms and Conditions at any time. Any changes will take effect once published on the Website, and continued use of the Website constitutes acceptance of the revised terms.
2. Ordering and Payment
Orders may be placed through our online checkout system by selecting the required products and completing the payment process. All orders are subject to acceptance and availability.
Payment must be received in full before any order is dispatched. We accept major credit and debit cards, and all transactions are processed securely. Sitex Tapes reserves the right to refuse or cancel any order at its discretion, including in cases of pricing errors, suspected fraud, or stock availability issues.
3. Delivery and Shipping
We aim to process and dispatch orders promptly once payment has been confirmed. Delivery charges will be applied and calculated based on the delivery address provided.
Estimated delivery times are provided for guidance only and may vary, particularly for destinations outside the UK mainland. Sitex Tapes cannot be held responsible for delays caused by third-party couriers or circumstances beyond our control.
4. Returns and Refunds
Customers have the right to cancel and return an order within 14 days of receiving the goods, in accordance with UK consumer regulations.
Returned items must be unused, in their original condition, and supplied with all original packaging. If an item is faulty or damaged upon arrival, please contact our customer service team as soon as possible so we can resolve the issue.
Refunds will be processed within 14 days after receiving the returned goods.
5. Product Information
We make every effort to ensure that all product descriptions, specifications, images, and pricing displayed on our Website are accurate and up to date. However, we do not guarantee that all information is free from errors or omissions.
Product prices and availability may be changed at any time without prior notice. Images are for illustrative purposes only and may not exactly represent the final product.
6. Liability
Sitex Tapes shall not be liable for any loss, damage, or injury arising from the incorrect use or misuse of products purchased from our Website. Our total liability, where permitted by law, shall be limited to the purchase price of the product(s) supplied.
Customers are responsible for ensuring that products are suitable for their intended application and that all usage instructions and safety guidelines are followed.
7. Privacy and Data Protection
We are committed to protecting your personal information. Any personal data collected through this Website will be processed in accordance with our Privacy Policy, which outlines how your data is collected, stored, and used.
By using our Website, you consent to the processing of your personal data for order fulfilment, customer service, and related communications.
8. Marketing Communications and Opt-Out
If you choose to subscribe to our marketing communications, you may receive updates, promotions, and information about our products and services.
You may opt out of marketing communications at any time by using the “Unsubscribe” link included in our emails or by contacting us directly. Opting out will not affect transactional or order-related communications.
9. Governing Law
These Terms and Conditions are governed by and interpreted in accordance with the laws of the United Kingdom. Any disputes arising from the use of this Website or from transactions made through it shall be subject to the exclusive jurisdiction of the UK courts.