RETURNS & REFUNDS POLICY
At Sitex Tapes, we aim to ensure all customers are completely satisfied with their purchase. If for any reason you are not happy with your order, we offer a 14-day return policy. Full details of our refunds and returns process are outlined below.
Standard Returns Policy
After indicating your intent to return, you’ll have a further 14 days to return the item or arrange for its collection.
Conditions for Returning Products
Returns are accepted under the following conditions:
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Unopened Products: Items that remain unused and are in their original, sealed packaging qualify for a full refund.
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Opened Products: Products that have been opened but not used may be returned, subject to a restocking fee.
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Damaged or Defective Products: If you receive a defective or damaged item, we offer a full refund or exchange.
How to Return Your Product
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Visit Your Account and Order on the Website: Log into your account and navigate to your order details to initiate your return.
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Package the Product: Ensure the product is securely packed, including all original accessories and documentation.
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Return Instructions: Once your return is approved, please return to the following address:​
Returns Address:
​Sitex Industrial, Maplebank Poultry Farm, West Kingsdown, Kent, DA4 0JY
Refunds
Once the returned product is received and inspected, we will process your refund. Refunds will be made to the original payment method. Please allow 5-10 business days for the refund to appear in your account.
What Happens if I Receive a Faulty Item?
If you receive a defective product, please contact us immediately at info@sitexdirect.com. We will arrange a return and provide you with a full refund or replacement, depending on your choice.
Contact Us
For any questions or assistance, please reach out to us at info@sitexdirect.com.